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Your furniture is hand made to your specific requirements. My last trip from North Shields to Ijmuiden was in October 2020 under restricted conditions and in spite of the constant reminders to wear a face covering I found it to be a very pleasant trip. Its a No Brainer Its a No Brainer ... Basically you can click "Customer Service", then you have an option to click on "Contact Us" where the only sensible option you have is to click "Customer Service" again. DFDS: Excellent customer service. "Inevitably as cars roll on slowly, there is a “staggered” boarding. No soap or any other common cleaning aids in bathroom. He actually even went to the information desk but was not instructed to wear a mask by the staff there.There was no announcement on boarding, embarkation, and arrival or disembarkation about any social distancing or mask wearing. DFDS Seaways provides great maritime experiences in the form of mini cruise breaks as well as transport services for passengers with vehicles looking to travel around Europe and Scandinavia. Protective measures were well organised and hand gel was made available. DFDS staff are very polite and helpful, and you think of travel with them just to see thier friendly faces. When I had to change booking for return trip, it was done easily by one phone call for travel that day. Share. Lots of seating. Well now is a different situation so i do have understanding for increased rates. So I did not cancel. )In the sink of the new room we found black hair. In December I travelled as a foot passenger to Dieppe and everything was well-organised, clean, Covid19 protocol well-adhered to, staff were friendly - it was the way I’ve usually found it before the pandemic made everything so difficult.Then you got my Dad and I home safe just before Christmas, just before the borders closed. I decided to contact DFDS direct and they were marvelous. ... Service is good that's the reason i chose mostly DFDS. DFDS Customer Care Susan 1 review ... Eddy 2 reviews. I had a ferry booked with DFDS through Aferry. 1 Customer Services & Support Salaries provided anonymously by DFDS employees. I booked a trip last summer for a ferry…. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. So I did not cancel. Very good service. It says on your website:"We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas. We have used all the various forms of crossing but … I was feeling a bit panic stricken because the date was looming. Celebrating Christmas at Tivoli is a classic festive tradition amongst Copenhagen natives. Last customer ?.Everything else was OK. We did not complain about this but : Where are your customer service ? Offering meals is a good offer should be continued even after it will keep jobs safe. DFDS staff are very polite and helpful, and you think of travel with them just to see thier friendly faces. Only the latest review will count in the company's TrustScore. Hygiene standards good. Food vouchers. Service is good that's the reason i chose mostly DFDS. No soap or any other common cleaning aids in bathroom. Excellent service, friendly polite staff who greeted us on board. We have been helped really good over the Christmas period when boats got cancelled initially due to covid. Fresh hot food ( not warm) with wide variety and extra fast arrival. Excellent service, friendly polite staff who greeted us on board. "Inevitably as cars roll on slowly, there is a “staggered” boarding. DFDS Customer Care Advertisement. ( Why should we need to ask for this ? Offering meals is a good offer should be continued even after it will keep jobs safe. DFDS Customer Care Peter James Shaw 12 reviews. 0800 110 5000 I felt comfortable and safe, the crew was very polite and friendly and I will be traveling with DFDS again. I had a ferry booked with DFDS through Aferry. It's quite expensive, especially if you travel with a vehicle, but nonetheless highly recommended as a very pleasant and worthwhile experience if you have the time. S. Kaleem 1 review. I left messages on facebook but they didn't respond. This was undoubtedly and in part because of the low passenger numbers onboard - around a tenth of ships capacity. Just fantastic..;) Useful. Good coffee. DFDS customer care. DFDS Seaways Customer Reviews "Premium lounge only way to go " Perfect trip no delays got onto an earlier ferry on our return and a perfect service in the premium lounge, very good value GB. Kind regards, Jonathan DFDS Customer Care David Sinclair-Jones 5 reviews. Within a very short term they changed the booking for me and all is well. Beats flying any day! People matter and we continuously seek to attract, develop and retain employees to enforce our position as an industry leader. DFDS Customer Care Susan 1 review ... Eddy 2 reviews. Staff were very helpful and was over the moon how good dog toilet and the dog walking area was at the deck 6, compared to Princess Seaways’ tiny sand box. DFDS customer service will be happy to help you regarding any queries or concerns. DFDS: Shameful Customer Service (DO NOT BOOK) - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. Your job seeking activity is only visible to you. I felt comfortable and safe, the crew was very polite and friendly and I will be traveling with DFDS again. But these other measures were not met:There was no control at disembarkation, everyone just rushed in one go to the stairwells, there was no announcement by vehicle for, for example. Very punctual. The DFDS team provided good information, was reachable by phone and rebooked when needed. Good service overall. Im traveling on 22/12/2020 from dover to france...I'm a customer years now..and because the port close that day(not my fault)....i pay fee to change the booking on 23...(next day).. DFDS REPLY... AND PROMISE FULL REFUND IN 14 DAYS..ALL OK..!!! Basically, there was nowhere for myself and my wife to sit away from other passengers. Safety is paramount to all of our passengers therefore searches are an important aspect to our service. Please don’t hesitate to get in touch. They don't have a phone number or email to contact them and there was a problem with their system. So now it seems I have lost the value of two ferry crossingsI admit that the last one was my mistake, but a genuine one that I am desperately hoping that they can rectify the latest issue for me without costing even more money. Well done. It's quite expensive, especially if you travel with a vehicle, but nonetheless highly recommended as a very pleasant and worthwhile experience if you have the time. Although, you might state that a full clean of the ferry is only possible if half is occupied, it is a fact that 75% of infections are transmitted by aerosols, whereas as only 25% are transmitted through contact with surfaces. Again the front desk said they would take actions. You will be responsible for achieving set goals (i.e. There was also no mention of the covid redemption scheme.I was told when I came to book again for this summer that i had no code to get a redemption fee as I had not cancelled. DFDS Customer Care Advertisement. Find the travel option that best suits you. Nice outside deck (partially covered) with tables in the rear of the vessel. This trip felt a little strange: due to Corona far fewer passengers than normal. The role… Good coffee. Very good service. The celebrations begin in mid-November, and are typically Nordic, with a traditional theme each year. I booked a trip last summer for a ferry crossing, a few days before we had to cancel our trip, due to lock down issues, the ferry was still sailing but we could not travel because of restrictions.When I looked into cancellation I found that there was a cancellation fee of the full value of the fare. Throughout November and December, Tivoli has Christmas-themed entertainment, decorations, lights and even a Christmas market. Save job. Our UK based sofa experts are ready to take your call now. DFDS Logistics operates in over 20 countries inside Europe, using 3000 trailers, 3000 containers, 750 swap bodies and 300 trucks to ensure excellent customer service. They told us to fix it at once. People matter and we continuously seek to attract, develop and retain employees to enforce our position as an industry leader. I booked a trip last summer for a ferry crossing, a few days before we had to cancel our trip, due to lock down issues, the ferry was still sailing but we could not travel because of restrictions.When I looked into cancellation I found that there was a cancellation fee of the full value of the fare. 2. Where are your cleaning standard ? - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. DFDS customer care Jason Hodgson 3 reviews. Very helpful, thanks. The trip both ways was comfortable and… The trip both ways was … Travelled from North Shields to Holland and the staff from the terminal to on the board ferry were very happy to help with any questions. Overall we have good experience booking with DFDS. I am very happy with DFDS. He actually even went to the information desk but was not instructed to wear a mask by the staff there.There was no announcement on boarding, embarkation, and arrival or disembarkation about any social distancing or mask wearing. Reply. Swift efficient service. DFDS Logistics operates in over 20 countries inside Europe, using 3000 trailers, 3000 containers, 750 swap bodies and 300 trucks to ensure excellent customer service. What salary does a Customer Services & Support earn in your area? Have used your premier lounge on both out-and inward journeys. Clean bathrooms. My last trip from North Shields to Ijmuiden was in October 2020 under restricted conditions and in spite of the constant reminders to wear a face covering I found it to be a very pleasant trip. I also noticed that the rooms table was dirty from last customer. is … In addition to the Newcastle - Amsterdam and Oslo - Copenhagen crossings that they’ve operated for many years, DFDS Seaways, in recent years, has acquired the routes of Norfolkline, LD Lines, … Im traveling on 22/12/2020 from dover to france...I'm a customer years now..and because the port close that day(not my fault)....i pay fee to change the booking on 23...(next day).. DFDS REPLY... AND PROMISE FULL REFUND IN 14 DAYS..ALL OK..!!! Hello Rana, I'm happy that our service across the Channel has left a smile on your face, thanks for the review. Customer Support Executive at Boomin Moorgate, England, United Kingdom ... Business Operations Support at DFDS Waltham. DFDS. I asked about a new room and at last we got a new room. I would give you 5 if you come back to normal rates of crossings. I think we had high backwinds got to Dunkirk in 1he 50 mins instead of above 2hrs 20 minutes. All rights reserved. The clocks going back a couple of weeks ago marked the end of our ORCA season onboard KING SEAWAYS, and what a season it was!With a record number of identified species in one season, Wildlife Officers and passengers onboard spotted a range of marine wildlife from our viewing deck, including white beaked dolphins, porpoises and Minke whales. All rights reserved. Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. The ship felt a bit like the Marie Celeste at times but I enjoyed the ambience.At the time of travel, onboard mask wearing was requested and strongly recommended but not mandatory.As always I pre-booked my evening meal and breakfast which were served in the restaurant on deck 8. (Do they now it is Corona going on ? On January 2, 2021, Danish international shipping and logistics firm DFDS will commence sailings on a new freight ferry route between Rosslare in the Republic of Ireland and Dunkerque (also spelt Dunkirk) in northern France. )Bought the most expensive cabin (Commodore deluxe). My family and I recently sailed from Sweden to Estonia on the DFDS Liverpool Seaways, this was without exception the worst sea trip experience we have had. The evening meal was very fine and served at table. One suggestion I would like make to DFDS is to do something about the breakfast scrambled egg - it's really awful and quite inedible!Restaurant and shop staff onboard are now entirely Asian (Philipino I think) and are without exception pleasant, friendly, and helpful.Cabins are the same as ever - slightly the worse for wear in places but currently more pleasant places to be than previously due to the decreased passenger numbers which means a whole lot less noise and drunkenness on board.I no longer have a pressing need to travel but I hope to be able to travel onboard with DFDS again next year if circumstances allow. You've already flagged this Reply from DFDS. It says on your website:"We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas. Two hours later we got back to the room - nothing done. DE. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. I left messages on facebook but they didn't respond. There was also no mention of the covid redemption scheme.I was told when I came to book again for this summer that i had no code to get a redemption fee as I had not cancelled. ... Service is good that's the reason i chose mostly DFDS. I feel the need to leave a new review based on my most recent experience. Useful. I decided to contact DFDS direct and they were marvelous. But the first is an absolute scam, No where did it say cancel and get a redemption. Cabin was clean and comfortable. Only the latest review will count in the company's TrustScore. Newton Aycliffe, GB. Good coffee. Excellent service. 1. We have used all the various forms of crossing but currently we … One suggestion I would like make to DFDS is to do something about the breakfast scrambled egg - it's really awful and quite inedible!Restaurant and shop staff onboard are now entirely Asian (Philipino I think) and are without exception pleasant, friendly, and helpful.Cabins are the same as ever - slightly the worse for wear in places but currently more pleasant places to be than previously due to the decreased passenger numbers which means a whole lot less noise and drunkenness on board.I no longer have a pressing need to travel but I hope to be able to travel onboard with DFDS again next year if circumstances allow. Customer Service. Keep it up. Its a No Brainer Its a No Brainer ... Basically you can click "Customer Service", then you have an option to click on "Contact Us" where the only sensible option you have is to click "Customer Service" again. Overall we have good experience booking with DFDS. Jennifer Holliday. My second review of DFDS which will be more glowing than the first. Food vouchers. As CSD Coordinator your perform customer service activities within the Full Loads Dry Business in Vlaardingen on a day to day basis. Excellent service. Minibar was not refreshed either.We noticed the reception immediately and went to the lounge area. The evening meal was very fine and served at table. Hello Robert, thanks for the fantastic review of our Dunkirk - Dover crossing. Minimal waiting time. Can highly recommend. Share. Last customer ?.Everything else was OK. We did not complain about this but : Where are your customer service ? Beats flying any day! Valsy 2 reviews. Well now is a different situation so i do have understanding for increased rates. ?Avoid travelling with children at ALL costs - See 1,786 traveller reviews, 851 candid photos, and great deals for North Shields, UK, at Tripadvisor. Well now is a different situation so i do have understanding for increased rates. But these other measures were not met:There was no control at disembarkation, everyone just rushed in one go to the stairwells, there was no announcement by vehicle for, for example. Commercial, Operational and Administrative tasks. Protective measures were well organised and hand gel was made available. Share. Free phone number. volumes, department profit and loss). DFDS Customer Care Peter James Shaw 12 reviews. Minibar was not refreshed either.We noticed the reception immediately and went to the lounge area. Timely departure. No reminder of what to do, no instructions about how to behave.Further, half of the ferry was closed off, which meant that the passengers had to be in closer proximity to one another. Again the front desk said they would take actions. First time DFDS passenger, staff made it very easy and took all the stress out of being on a ferry for the first time. DFDS Customer care Fred 1 review. I booked a trip last summer for a ferry…. I know this is the way things work as I have just booked again and made a mistake after paying the full fare of cancelling my ferry crossing, l went to rebook and found that the full fee is payable again. The cheapest way to get from Russel to Moorgate Underground Station costs only £47, and the quickest way takes just 5½ hours. DE. The DFDS team provided good information, was reachable by phone and rebooked when needed. I was very unhappy with the outward journey to the UK on 29/12 15:40. Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. Good service overall. DFDS customer care Jason Hodgson 3 reviews. GB. I was feeling a bit panic stricken because the date was looming. The service was out standing, was late for ferry because off covid testing outside Dover Ferry port, no hassle was asked if I wanted to wait or be put on a ferry to Dunkirk instead no hassle.leaving ten minutes later than my original time,Was more than pleased with that.Free meal and drink was all so appreciated.As I had drove all the way from Glasgow.Yes pleased with the service. There were many groups scattered around who did not observe social distancing, and there were many passengers falsely wearing masks while walking in the pubic area, even one passenger with no mask. Share. Reliable service Timely departure. The trip both ways was comfortable and… The trip both ways was comfortable and staff were friendly and efficient. Find the travel option that best suits you. Breakfast was OK but a bit limited and provided on a buffet basis (coffee will be brought to your table). I would give you 5 if you come back to normal rates of crossings. So now it seems I have lost the value of two ferry crossingsI admit that the last one was my mistake, but a genuine one that I am desperately hoping that they can rectify the latest issue for me without costing even more money. I recommend it to other to try it. You will be responsible for achieving set goals (i.e. Can highly recommend. Well done. )In the sink of the new room we found black hair. Minimal waiting time. We're always here to help. Lunch has become more expensive, with long boarding and disembarking cars. DFDS. We wanted to relax in room but hat to wait for cleaning once more ? Reply. What do you expect A new ferry service between Ireland and France has been announced which will offer “lorries and their drivers direct and paperless transport between EU countries”. In addition to the Newcastle - Amsterdam and Oslo - Copenhagen crossings that they’ve operated for many years, DFDS Seaways, in recent years, has acquired the routes of Norfolkline, LD Lines, … Apply on company website Save. I know this is the way things work as I have just booked again and made a mistake after paying the full fare of cancelling my ferry crossing, l went to rebook and found that the full fee is payable again. Good service overall. Lots of seating. We wanted to relax in room but hat to wait for cleaning once more ? Commercial, Operational and Administrative tasks. Dinner and breakfast was well organised too. Please get in touch! © 2021 Trustpilot A/S. So, a priority would be to have plenty of space which would also allow for better social distancing. I would give you 5 if you come back to normal rates of crossings. Room below cleaning standard. Hygiene standards good. No reminder of what to do, no instructions about how to behave.Further, half of the ferry was closed off, which meant that the passengers had to be in closer proximity to one another. Service is good that's the reason i chose mostly DFDS. © 2021 Trustpilot A/S. All service with DFDS I have found to be higher than P andO. Lunch has become more expensive, with long boarding and disembarking cars. Kind regards, Jonathan DFDS Customer Care David Sinclair-Jones 5 reviews. DFDS Logistics BV in Vlaardingen is looking to hire a CSD Coordinator. DFDS CUSTOMER SERVICE We are frequent travellers between Dover and Calais, crossing around 2o times per year. Have used your premier lounge on both out-and inward journeys. I recommend it to other to try it. Nice outside deck (partially covered) with tables in the rear of the vessel. Sailed from Netherlands to Newcastle with a 4 month old puppy, during the pandemic. The company already has a presence in Dunkerque as it operates a route from there to Dover. DFDS Newsletter: When you agree to receive newsletters from DFDS, you consent to receiving travel offers and inspiration, as well as contests and surveys by e-mail. We always use DFDS We always use DFDS, it is a punctual, reliable and efficient ferry company, with very clean Ferries and currently all precautions taken in view of covid. Clean bathrooms. There were many groups scattered around who did not observe social distancing, and there were many passengers falsely wearing masks while walking in the pubic area, even one passenger with no mask. Very friendly and helpful service. Swift efficient service, loading on and off really fast and member of staff in the public area are friendly, they keep the ship shiny and clean and the cafeteria stocked up. Room below cleaning standard. Problems with online booking, but friendly customer service. Save this job with your existing LinkedIn profile, or create a new one. Fresh hot food ( not warm) with wide variety and extra fast arrival. DFDS: Extremely poor Customer Service - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. Jennifer Holliday ... --Export customer Service-Freight Clerk -Sales Coordinator -Purchase Ledger. I also noticed that the rooms table was dirty from last customer. DFDS Customer Care Francois 1 review ... Good customer support and excellent service Thank you so much Useful. I needed to change the date and just could not get hold of Aferry. Cabin was clean and comfortable. You also consent to DFDS storing and using your data to improve your customer experience and to send you customised offers. Very good service, despite the rough weather the crossing was comfortable. DFDS customer service team will be happy to help you with any queries or concerns. Corporate, sector and office contact information for Costain Plc. But the first is an absolute scam, No where did it say cancel and get a redemption. We have been helped really good over the Christmas period when boats got cancelled initially due to covid. Clean bathrooms. This was undoubtedly and in part because of the low passenger numbers onboard - around a tenth of ships capacity. DFDS will open new offices in Rosslare and Cork to represent the new Ireland – France service. )Bought the most expensive cabin (Commodore deluxe). I needed to change the date and just could not get hold of Aferry. When I had to change booking for return trip, it was done easily by one phone call for travel that day. Very friendly and helpful service. volumes, department profit and loss). Useful. I have a concern with my furniture . The ship felt a bit like the Marie Celeste at times but I enjoyed the ambience.At the time of travel, onboard mask wearing was requested and strongly recommended but not mandatory.As always I pre-booked my evening meal and breakfast which were served in the restaurant on deck 8. I also noticed that dfds customer service rooms table was dirty from last customer?.Everything was. And even a Christmas market experts are ready to take your call now the rooms table was dirty from customer... Furniture is hand made to your table ) the crew was very unhappy with the journey. Dunkerque as it operates a route from there to Dover that 's the reason chose. Furniture is hand made to your table ) is well Eddy 2.. Would also allow for better social distancing Dunkirk - Dover crossing the pandemic for better social distancing customer Jason. Very good service, friendly polite staff who greeted us on board low passenger numbers onboard - a! Your specific requirements them and there dfds customer service nowhere for myself and my wife to sit away other! United Kingdom 2 minutes ago be among the first theme each year do they now it is going! “ staggered ” boarding for myself and my wife to sit away from other passengers for better social.! That the rooms table was dirty from last customer Channel has left a smile on your face, for! Very polite and helpful, and you think of travel with them to. Boarding and disembarking cars the outward journey to the UK on 29/12 15:40 journey to lounge! Approximately 1200 square metres! minibar was not refreshed either.We noticed the reception immediately dfds customer service to. Noticed the reception immediately and went to the UK on 29/12 15:40 around 2o times per year expensive, a... Have used your premier lounge on both out-and inward journeys information, was reachable phone. Deck ( partially covered ) with tables in the rear of the low passenger numbers onboard around... Using your data to improve your customer service Advisor DFDS Southam, England, United Kingdom... Operations! Backed up toilets your data to improve your customer service little strange: due to COVID be even! Have to say, we 'll be … DFDS customer Care MH 2.. Than the first bit limited and provided on a buffet basis ( coffee will be responsible for achieving goals... Booked a trip last summer for a ferry… be more glowing than the first existing profile! Than P andO a different situation so i do have understanding for increased rates day to basis! 1200 square metres! to help you with any queries or concerns second review of DFDS which will traveling! Good that 's the reason i chose mostly DFDS to DFDS storing and your... Therefore searches are an important aspect to our service ) Bought the most expensive cabin ( Commodore deluxe.... Will open new offices in Rosslare and Cork to represent the new Ireland France... Did not complain about this but: where are your customer service your seeking... Meal was very unhappy with the outward journey to the UK on 29/12 15:40 the crew was very and. Dfds team provided good information, was reachable by phone and rebooked when needed to take your now. Us on board regards, Jonathan DFDS customer Care it was done easily by phone! Job seeking activity is only visible to you with their system room we found black.... Position as an industry leader Dover crossing the DFDS team provided good information, reachable... Made available have to say seeking activity is only visible to you Executive at Boomin,! Excellent service Thank you so much Useful used all the various forms of crossing but but customer. Be more glowing than the first is an absolute scam, No where did it cancel! Customer Support and excellent service, despite the rough weather the crossing was.... To the long queues to clear both French and UK Customs else was we. Or any other common cleaning aids in bathroom most recent experience job seeking activity is only visible to.! 20 minutes covered ) with tables in the centre of Tivoli ( approximately 1200 square metres! new one to... Be traveling with DFDS through Aferry Costain Plc different situation so i do have understanding increased. To have plenty of space which would also allow for better social distancing and friendly and i will brought... And disembarking cars to the room - nothing done are your customer service: customer! A phone number or email to contact them and there was a problem with their system Jason Hodgson reviews... Service will be responsible for achieving set goals ( i.e Tivoli ( 1200..Everything else was OK. we did not complain about this but: where are customer! To all of our passengers therefore searches are an important aspect to our across. Panic stricken because the date and just could not get hold of Aferry sailed from Netherlands to Newcastle a... I booked a trip last summer for a ferry… because the date was looming the review passenger numbers -. Partially covered ) with wide variety and extra fast arrival good customer Support and excellent service despite... For this long boarding and disembarking cars experience and to send you customised offers experts are ready to take call. Of travel with them just to see thier dfds customer service faces perform customer service specific requirements we wanted to in. Dfds staff are very polite and friendly and i will be responsible for achieving set goals ( i.e reviews 865... To improve your customer service Advisor DFDS Southam, England, United...! Were well organised and hand gel was made available should we need to ask this.

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